SMS Privacy Policy

Purpose

Parable Software, Inc. dba FactoryEdge sends automated operational SMS notifications to authorized internal company personnel. These messages may include service outages, backup failures, SSL certificate warnings, infrastructure alerts, and service recovery notifications. The program is not used for marketing and is not offered to customers, prospects, or the general public.

Information we collect

For this SMS program, Parable Software, Inc. may collect and maintain the recipient's mobile phone number, consent status, alert delivery information, message status, and related operational records needed to administer and troubleshoot the notification service.

How we use the information

We use this information only to send and administer FactoryEdge operational notifications, maintain recipient preferences, investigate delivery issues, and support the security and reliability of company systems.

Mobile information and consent

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for marketing or promotional purposes.

We may use service providers that are necessary to operate the SMS service, such as messaging and telecommunications providers, solely to deliver and support the messages described above.

Consent and withdrawal

Authorized internal recipients provide their mobile number directly to Parable Software, Inc. dba FactoryEdge and verbally consent to receive automated operational SMS notifications. Consent is voluntary and applies only to this notification program. A recipient may withdraw consent at any time by replying STOP to a message or by contacting FactoryEdge directly.

Message frequency and charges

Message frequency varies based on system conditions and operational events. During an incident, multiple alerts or recovery notifications may be sent. Message and data rates may apply.

Data protection

Parable Software, Inc. uses reasonable administrative and technical safeguards to protect information associated with this SMS program. Records are retained only as reasonably necessary for operations, troubleshooting, compliance, and security.

Contact

Questions about this SMS privacy policy may be directed to Parable Software, Inc. dba FactoryEdge at (310) 643-9656.